Support Engineer — Editor of digitization solutions

Publisher of solutions for the digitalization of workflows and business processes in a great dynamic.

Your missions will be as follows:

- Manage level 2 requests and incidents from across the company's entire portfolio,
- Ensure the updating of level 1, 2 support documentation,
- Participate in the implementation, development and improvement of the service's production tools,
- Identify the impacts on existing processes, propose improvements and innovative alternative solutions,
- Present performance and quality indicators of the support service,
- Participate in governance bodies between business teams, projects, projects, systems and networks and support,
- Participate in operational monitoring committees of which you will be a member,
- Carry out the implementation and evolution of application monitoring using supervision tools,
- Animate crisis units and increase the skills of employees on this mission,
- Follow and plan corrections and evolutions of application systems,
- Ensure internal communications on incidents and production start-up,
- Increase the scope of application support by identifying eligible applications in support of project managers.

You have a Bac+2/5 level training in computer science.

You have at least 3 years of experience in the IT field allowing you to solve problems, in the event of an incident, by:

- Understanding how the company's SaaS products work (succession of processes installed on different machines),

- Understanding the link between the functional (used by the customer) and its technical reality.

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You will be able to evolve in the following technical environment:

- Azure, VMware, Outscale (AWS, Secnum Cloud) and Data Center,

- Microsoft servers, Linux,

- Tomcat, JEE, IIS, Apache,

- Kubernetes Docker.

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Pragmatic, methodical, your versatility and spirit of service as well as your sense of time management and priorities will be assets for success.